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IS / IT Service Management
The Facts

IS / IT Service ManagementOrganisations are increasingly dependent upon IS / IT to satisfy their corporate aims and meet their business needs. In fact the profitability of an organisation may depend on the successful management of its IT Services.

This growing dependency leads to growing needs for quality IT services – quality that is matched to business needs and user requirements as they emerge. This is no matter what type or size of organisation, be it national government, local government, public sector organisation, a large multinational conglomerate, a decentralised office with either local or centralised IT provision, an outsourced service provider, or a single office environment with one person providing IT support. In each case there is the requirement to provide a service that is reliable, consistent and of the highest quality. IS / IT Service Management is concerned with delivering and supporting IT services that are appropriate to the business requirements of the organisation, and furthermore are linked to recognised good practice and where applicable the law.

The IT Infrastructure Library (ITIL) was first developed in the late 1980s and has developed into a recognised best practice standard for the management of IS / IT services. It has a core focus on alignment with the business or operational objectives of an organisation and a formal accreditation scheme has recently been launched for part two of the British Standard Code of Practice for IT Service Management (BS15000-2). It has been developed to align with other British Standards e.g. Information Security (BS7799) and Prince2.


Your Key Concern

As the Board Member / Executive or manager responsible for IS/IT Management you are concerned that:

  • IS / IT Service management is not consistent across the organisation;
  • IS / IT costs are high, and appear out of control;
  • There is a lack of standards and procedures for IT or differing levels of IT service is being provided;
  • An increased number of IT related incidents and problems are occurring e.g. Unavailability of systems or capacity issues;
  • Limited IS / IT resources, skills and experience are not being managed effectively; and / or
  • User satisfaction with IS / IT services is low.
An Example Situation

An organisation embarked on a replacement kit programme to replace older equipment and to introduce new information systems and workstations to a key group of business users. Workstations had been bought in bulk, and at a discount, in the previous year and remain unallocated / installed. The workstation licences packs were not issued with machines – hard discs were copied from a reference unit, and licence-manager reports were ignored or neglected. It was subsequently discovered following an independent audit that the number of workstations in use exceeded the number of licences purchased. In addition to this it has been found that standards for security configuration, computer virus protection and backups have not been addressed. As a result of the above, an increased level of user dissatisfaction is apparent with key business managers raising queries regarding the overall management and cost of the replacement project.

What FIT Business Solutions can do for you

FIT Business Solutions Limited have extensive experience and knowledge in undertaking IS / IT Service Management related reviews. We provide the pro-active reviews to help you with any concerns you have and provide solutions to any current problems. We will discuss with you your concerns and offer a structured way forward. This may take the form of:

  • Completion of an independent review of your current IS / IT service management approach;
  • Compare your current procedures against British Standard (BS15000) (ITIL);
  • Give assurance that IT services are provided in accordance with your own documented standards;
  • Assess the current procedures in use in IT service provision and management;
  • Make recommendations for improving IT processes;
  • Help you prepare standards and procedures; and / or
  • Provide training to staff in key IS/IT Management Controls and ways to minimise risk.
Key Benefits for You

There are a number of key benefits from contacting us. These are:

  • You will have access to professionals who have extensive knowledge and experience in this crucial area – we have over twenty fi ve years of undertaking independent reviews of IS / IT service management operations
  • Help your organisation improve its IS/IT service management.
  • We are responsive to your organisations specific requirements and will provide cost effective and appropriate advice.
  • Our work with you will take into account any local approved policies and procedures as appropriate
  • Help you implement approved (British) standards, best practice and where necessary relevant law.
  • Finally our reviews provide excellent value for money and our costs are both affordable and competitive .
  For a no obligation chat to discuss ways that you can ensure your use of IT is in perfect working order:
Contact FIT Business Solutions.
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